Access to knowledgebase and repair reports/tickets

General
1

Do other users have access through mysgrt to see their service tickets. Mine are blank and I have been asking visionRT about it but have not found out if this is implemented for all users and I am someone not having access or if this is a feature not yet enabled.

Also, when I try to access the knowledge database I get a login error.

Obviously, I have access to the forum.

Am I alone in these issues?

Steve de Boer

2

Hi Steve, thank you for this question. It has been raised with Vision RT’s internal IT team and we will revert to you. If you can log a support ticket or send an email to servicesupport@visionrt.com we can ensure we have your contact details to do this.